Here is the English translation of the policy, formatted for clarity and professionalism:
EEConshop Return & Exchange Policy and Shopping Guarantee
To provide our customers with a more reassuring and satisfactory shopping experience, EEConshop offers a 10-day exchange guarantee. Customers may apply for an exchange within 10 days from the date of receipt, provided the product remains unopened and completely undamaged.
Application Process
Contact Customer Service: Please ensure you contact our customer service team before initiating an exchange.
Submit Photos: The product must be brand new, unopened, and in its original, undamaged packaging. Please take photos of the product immediately and send them to our email at [email protected]. Upon confirmation, we will arrange for you to return the item for inspection.
Confirmation Notice: After the product successfully passes our inspection (confirming no damage or signs of being opened), you will be notified via phone or email regarding the next steps for your exchange.
Arrange Exchange: Once the returned product is received and verified, you may exchange it for another product of the same category at its original price (excluding any discounts or deducted amounts from the original order).
Return in Full: Please return the proof of purchase, accessories, original packaging, and all complimentary gifts together.
Important Notes
A. Exchange Contact Method
Please contact CS (Customer Service) to initiate the process.
B. Exchange Postage
If an exchange is due to an error on our part—such as a delivery error or missing items—we will bear the shipping costs. Please advance the [Surface Mail] courier fee when returning the item, and we will refund this shipping fee to you upon receiving the returned package.
C. Unshipped Order Exchange Policy
If you have placed an order and made payment but suddenly need to change the product, please contact customer service immediately. We can modify and exchange the product for you before the courier collects the package. If the courier has already collected the package, you must wait until you receive it and then follow the "Received Goods Exchange Policy."
D. Refund Application Details
Exchange applications do not qualify for cash refunds. You may only exchange the item for a product of the same category at the original price, or have the amount refunded as "Store Credit" to be used for your next purchase.
E. Received Goods Exchange Policy
Reject Damaged Parcels: Please inspect the goods before signing for them. If you notice any damage to the product's packaging when opening the outer courier box, please reject the delivery immediately.
10-Day Limit: You may process an exchange within 10 days from the date of receipt (based on the delivery date on the courier waybill), provided the product and any complimentary gifts remain unopened, undamaged, and suitable for secondary sale. Please keep your logistics tracking number and contact customer service during working hours.
F. Packaging Issues
EEConshop conducts strict inspections to ensure proper packaging before shipping any product. Returned items must remain in their original condition as received, without any damage. All complimentary gifts must also be returned in full. We are not responsible for damage caused by logistics during transit, so please inspect your package carefully upon receipt.
G. Other Terms and Conditions
Frequency Limit: Each order is eligible for the exchange guarantee only once. To protect your rights and minimize the waste of resources, please consider your request carefully before contacting us.
Strict Time Limit: Applications must be submitted within 10 days from the date of receipt. Overdue applications will not be accepted.
Color Difference: Product images and information are for reference only. Due to photography lighting and varying monitor displays, there may be slight color differences between the image and the actual product. This is not considered product damage or a quality issue. We appreciate your understanding.
Final Decision: In the event of any dispute, EEConshop reserves the right of final decision and the right to reject exchange applications that do not meet the specified conditions.
Product Inspection and Hygiene Standards
H. Why We Recall and Inspect Products
Upon receiving your returned product, we will conduct a strict inspection. Since the prerequisite for an exchange is that the item is "undamaged and unopened," if our inspection reveals damaged outer packaging, signs of opening, or any human/non-human damage, we will be unable to process the exchange. We will notify you promptly to discuss further handling options.
I. Exchange Handling for Contact Lenses and Care Products
Contact lenses and care solutions are classified as Class III medical devices. They have extremely strict hygiene requirements and absolutely cannot be reused; regulatory authorities impose strict management on such products. Out of a sense of responsibility to all users, if returned contact lenses or care products show any damage or have been opened, they will be treated as scrap and will absolutely not be accepted for exchange. Unopened and unused products will be strictly verified by our quality control inspectors to ensure they maintain the highest factory quality standards.
J. Important Knowledge on Wearing Contact Lenses (Friendly Reminder)
Every time you remove your lenses and place them in the lens case, ensure they are fully submerged in the care solution. The solution level should not exceed 2/3 of the case. After tightening the cap, place the case on a flat surface.
Most damage to contact lenses occurs because the lens sticks to the edge of the case without the user noticing, leading to tearing when the cap is screwed on, or because they are accidentally scratched by long fingernails during insertion or removal.
When handling contact lenses, your fingernails must never touch the lenses, and you should never use your fingernails to pinch them. Please trim your nails according to wearing requirements. Contact lenses are extremely fragile and can be easily damaged by improper handling.